System Alert Descriptions

System Alert Descriptions

Alert Name

Description

Severity

APPLIANCE_CERTIFICATE.CERT_CRITICAL_EXPIRING_ALERT

Sent when the system certificate (Inbound, Outbound, GUI, or LDAP) is about to expire in less than five days .

Critical

APPLIANCE_CERTIFICATE.CERT_EXPIRED_ALERT

Sent when the system certificate (Inbound, Outbound, GUI, or LDAP) has expired.

Critical

APPLIANCE_CERTIFICATE.CERT_EXPIRING_ALERT

Sent when the system certificate (Inbound, Outbound, GUI, or LDAP) is about to expire in less than 90 days and more than five days.

Warning

CERTIFICATE.CERT_CRITICAL_ EXPIRING_ALERT

Sent when the custom CA certificate is about to expire in less than five days.

Critical

CERTIFICATE.CERT_EXPIRED_ALERT

Sent when the custom CA certificate has expired.

Critical

CERTIFICATE.CERT_EXPIRING _ALERT

Sent when the custom CA certificate is about to expire in less than 90 days and more than five days.

Warning

CERTIFICATE.UPDATER_CERT_CRITICAL_EXPIRING_ALERT

Sent when the updater certificate is about to expire in less than five days.

Critical

CERTIFICATE.UPDATER_CERT_EXPIRING_ALERT

Sent when the updater certificate is about to expire in less than 90 days and more than five days.

Warning

COMMON.APP_FAILURE

Sent when there is an unknown application failure.

Critical

COMMON.KEY_EXPIRED_ALERT

Sent when a feature key has expired.

Warning

COMMON.KEY_EXPIRING_ALERT

Sent when a feature key is about to expire.

Warning

COMMON.KEY_FINAL_EXPIRING_ALERT

Sent as a final notice that a feature key is about to expire.

Warning

DNS.BOOTSTRAP_FAILED

Sent when the appliance is unable to contact the root DNS servers.

Warning

COMMON.INVALID_FILTER

Sent when an invalid filter is encountered.

Warning

IPBLOCKD.HOST_ADDED_TO_ALLOWED LIST

IPBLOCKD.HOST_ADDED_TO_BLOCKED LIST

IPBLOCKD.HOST_REMOVED_FROM_BLOCKED LIST

Alert messages:

  • The host at <IP address> has been added to the blocked list because of an SSH DOS attack.
  • The host at <IP address> has been permanently added to the ssh allowed list.
  • The host at <IP address> has been removed from the blocked list.

IP addresses that try to connect to the appliance over SSH but do not provide valid credentials are added to the SSH blocked list if more than 10 failed attempts occur within two minutes.

When a user logs in successfully from the same IP address, that IP address is added to the allowed list.

Addresses on the allowed list are allowed access even if they are also on the blocked list.

Warning

LDAP.GROUP_QUERY_FAILED_ALERT

Sent when an LDAP group query fails.

Critical

LDAP.HARD_ERROR

Sent when an LDAP query fails completely (after trying all servers).

Critical

LOG.ERROR.*

Various logging errors.

Critical

MAIL.PERRCPT.LDAP_GROUP_QUERY_FAILED

Sent when an LDAP group query fails during per-recipient scanning.

Critical

MAIL.QUEUE.ERROR.*

Various mail queue hard errors.

Critical

MAIL.RES_CON_START_ALERT.MEMORY

Sent when RAM utilization has exceeded the system resource conservation threshold.

Critical

MAIL.RES_CON_START_ALERT.QUEUE_SLOW

Sent when the mail queue is overloaded and system resource conservation is enabled.

Critical

MAIL.RES_CON_START_ALERT.QUEUE

Sent when queue utilization has exceeded the system resource conservation threshold.

Critical

MAIL.RES_CON_START_ALERT.WORKQ

Sent when listeners are suspended because the work queue size is too big.

Critical

MAIL.RES_CON_START_ALERT

Sent when the appliance enters “resource conservation” mode.

Critical

MAIL.RES_CON_STOP_ALERT

Sent when the appliance leaves “resource conservation” mode.

Critical

MAIL.WORK_QUEUE_PAUSED_NATURAL

Sent when the work queue is paused.

Critical

MAIL.WORK_QUEUE_UNPAUSED_NATURAL

Sent when the work queue is resumed.

Critical

NTP.NOT_ROOT

Sent when the appliance is unable to adjust time because NTP is not running as root.

Warning

PERIODIC_REPORTS.DOMAIN_REPORT. DOMAIN_FILE_ERRORS

Sent when errors are found in the domain specification file.

Critical

PERIODIC_REPORTS.DOMAIN_REPORT.FILE_EMPTY

Sent when the domain specification file is empty.

Critical

PERIODIC_REPORTS.DOMAIN_REPORT.FILE_MISSING

Sent when the domain specification file is not found.

Critical

REPORTD.DATABASE_OPEN_FAILED_ALERT

Sent if the reporting engine is unable to open the database.

Critical

REPORTD.AGGREGATION_DISABLED_ALERT

Sent if the system runs out of disk space. When the disk usage for a log entry exceeds the log usage threshold, reportd disables aggregation and sends the alert.

Warning

REPORTD.DATABASE_DELETION_ALERT

Sent if system checks and finds the export directory is not empty, then it prints the logline and tries to delete the directory in the next iteration.

Information

REPORTING.CLIENT.UPDATE_FAILED_ALERT

Sent if the reporting engine was unable to save reporting data.

Warning

REPORTING.CLIENT.JOURNAL.FULL

Sent if the reporting engine is unable to store new data.

Critical

REPORTING.CLIENT.JOURNAL.FREE

Sent when the reporting engine is again able to store new data.

Information

PERIODIC_REPORTS.REPORT_TASK. BUILD_FAILURE_ALERT

Sent when the reporting engine is unable to build a report.

Critical

PERIODIC_REPORTS.REPORT_TASK. EMAIL_FAILURE_ALERT

Sent when a report could not be emailed.

Critical

PERIODIC_REPORTS.REPORT_TASK. ARCHIVE_FAILURE_ALERT

Sent when a report could not be archived.

Critical

SENDERBASE.ERROR

Sent when an error occurred while processing a response from SenderBase.

Information

SMAD.ICCM.ALERT_PUSH_FAILED

Sent if a configuration push failed for one or more hosts.

Warning

SMAD.TRANSFER.TRANSFERS_STALLED

Sent if SMA logs are unable to fetch tracking data for two hours or reporting data for six hours.

Warning

SMTPAUTH.FWD_SERVER_FAILED_ALERT

Sent when the SMTP Authentication forwarding server is unreachable.

Warning

SMTPAUTH.LDAP_QUERY_FAILED

Sent when an LDAP query fails.

Warning

SYSTEM.HERMES_SHUTDOWN_FAILURE.

REBOOT

Sent when there was a problem shutting down the system on reboot.

Warning

SYSTEM.HERMES_SHUTDOWN_FAILURE.

SHUTDOWN

Sent when there was a problem shutting down the system.

Warning

SYSTEM.RCPTVALIDATION.UPDATE_FAILED

Sent when a recipient validation update failed.

Critical

SYSTEM.SERVICE_TUNNEL.DISABLED

Sent when a tunnel created for Cisco Support Services is disabled.

Information

SYSTEM.SERVICE_TUNNEL.ENABLED

Sent when a tunnel created for Cisco Support Services is enabled.

Information