Cisco AutoSupport

To allow Cisco to better support and design future system changes, the Cisco Content Security appliance can be configured to send Cisco a copy of all alert messages generated by the system. This feature, called ‘AutoSupport’, is a useful way to allow Customer Support to be proactive in supporting your needs. AutoSupport also sends weekly reports noting the uptime of the system, the output of the status command, and the AsyncOS version used.

By default, alert recipients set to receive Information severity level alerts for System alert types receive a copy of every message sent to Cisco. This can be disabled if you do not want to send the weekly alert messages internally. To enable or disable this feature, select Management Appliance > System Administration Alerts and click edit settings.

By default, if AutoSupport is enabled, the weekly AutoSupport report is sent to alert recipients set to receive system alerts at the Information level.