Enabling Remote Access to Appliances Without a Direct Internet Connection

For appliances without a direct internet connection, access is made through a second appliance that is connected to the internet.

Before you begin

The appliance must be able to connect on port 22 to a second appliance that is connected to the internet.
On the appliance with the internet connection, follow the procedure inEnabling Remote Access to Appliances With an Internet Connection to create a support tunnel to that appliance.

Step 1	From the command-line interface of the appliance requiring support, enter the `techsupport` command.
Step 2	Enter `sshaccess` .
Step 3	Follow the prompts.

When remote access for support personnel is no longer required, see the following: