Enabling Remote Access to Appliances With an Internet Connection
Support accesses the appliance through an SSH tunnel that this procedure creates between the appliance and the upgrades.ironport.com server.
Before you begin
Identify a port that can be reached from the internet. The default is port25 which will work in most environment . Connections over this port are allowed in most firewall configurations.
Procedure
Step 1 | Log in to the appliance. |
Step 2 | From the top right side of the GUI window, choose Help and Support > Remote Access. |
Step 3 | Click Enable. |
Step 4 | Enter information. |
Step 5 | Click Submit. |
What to do next
When remote access for support personnel is no longer required, seeDisabling a Tech Support Tunnel.