Troubleshooting Configuration Publishing Failures
Problem
Publishing a configuration fails.
Solution
Look at the Web > Utilities > Web Appliance Status page. Publishing fails if:
- There is a discrepancy between the status in the “Web Appliance Service” column and the status in the “Is Service Displayed on Management Appliance?” column.
- Both columns show that the feature is enabled but the corresponding Feature Key is not active (for example, is expired).
- The Configuration Master version should match the AsyncOS version on the Web Security appliance. Publishing an older Configuration Master version to a newer Web Security appliance may fail if settings on the Web Security appliance do not match the settings in the Configuration Master. This can occur even if the Web Appliance Status page does not indicate any discrepancies.
What to do Next: