In Configuration Master Identities/Identification Profiles, Groups Are Not Available

Problem

In Web > Configuration Master > Identities/Identification Profiles, the Policy membership definition page doesn't show the Groups option under Selected groups and Users.

Solution

If you have multiple Web Security appliances: On each WSA, in Network > Authentication, make sure Realm Names are unique across all WSAs, unless all settings are identical for same-name realms.

Tip
To see realm names for each WSA, go to Web > Utilities > Web Appliance Status, click each appliance name, and scroll to the bottom of the details page.