Resetting the Configuration to Factory Defaults

When physically transferring the appliance, or as a last resort for solving configuration issues, you may want to reset the appliance to factory defaults.

Caution

Resetting the configuration will disconnect you from the CLI, disable services that you used to connect to the appliance (FTP, Telnet, SSH, HTTP, HTTPS), and remove user accounts.

To

Do This

  • Reset all configurations to factory defaults

  • Clear all reporting counters

But

  • Retain log files

  • Retain quarantined messages

  1. Ensure that you can connect to the appliance after reset using the default admin user account and passphrase, either to the CLI using the serial interface or to the Management port using the default settings. See chapter Setup, Installation, and Basic Configuration for information about accessing an appliance having default settings.

  2. Suspend service on the appliance.

  3. Select Management Appliance > System Administration > Configuration File and click Reset.

Note
After resetting, the appliance automatically returns to the online state. If mail delivery was suspended before reset, delivery will be attempted again after the reset.

  • Reset all configurations to factory defaults

  • Remove all data

Use the diagnostic > reload CLI command.

Caution

This command is NOT the same as the similar command used on a Cisco router or switch.