Remediating Messages in Mailboxes

Cisco Secure Email and Web Managerappliance provides the capability to remediate the malicious messages that are already delivered to the user mailbox. You can configure your appliance to remediate the messages by using the Message Tracking filter.

You can perform remedial actions manually on messages that are already delivered to the user mailbox. For example, an administrator monitoring the incoming messages can perform remedial actions on messages in the user mailbox using the Message Tracking filter.

You can also use the Message Tracking page to search and remediate the messages that are delivered to the user mailbox. The Message Tracking page is a unified place to search for all messages delivered to the mailboxes. From the search result, you can choose the messages you want to remediate and apply the action you want to perform on the messages.

Search and Remediate Messages Workflow

1. Message reaches the appliance and is delivered to the recipient.

2. The user searches for the message delivered to the recipient using the Message Tracking filter.

3. The user selects the message to be remediated from the recipient's mailbox and applies the remedial action on the message.