About Message Tracking and Advanced Malware Protection Features

When searching for file threat information in Message Tracking, keep the following points in mind:

• To search for malicious files found by the file reputation service, select Advanced Malware Protection Positive for the Message Event option in the Advanced section in Message Tracking.

• Message Tracking includes only information about file reputation processing and the original file reputation verdicts returned at the time a message was processed. For example, if a file was initially found to be clean, then a verdict update found the file to be malicious, only the clean verdict appears in Tracking results.

  In Message Tracking details, the Processing Details section shows:

  • The SHA-256 of each attachment in the message, and

  • The final Advanced Malware Protection verdict for the message as a whole, and

  • Any attachments which were found to contain malware.

    No information is provided for clean or unscannable attachments.

• Verdict updates are available only in the AMP Verdict Updates report. The original message details in Message Tracking are not updated with verdict changes. To see messages that have a particular attachment, click a SHA-256 in the verdict updates report.

• Information about File Analysis, including analysis results and whether or not a file was sent for analysis, are available only in the File Analysis report.

  Additional information about an analyzed file may be available from the cloud. To view any available File Analysis information for a file, select Monitor > File Analysis and enter the SHA-256 to search for the file. If the File Analysis service has analyzed the file from any source, you can see the details. Results are displayed only for files that have been analyzed.

  If the appliance processed a subsequent instance of a file that was sent for analysis, those instances will appear in Message Tracking search results.