If results are not
what you expected, see
Troubleshooting Message Tracking.
Tracking query
results list all of the messages that match the criteria specified in the
tracking query. Except for the Message Event options, the query conditions are
added with an “AND” operator. The messages in the result set must satisfy all
of the “AND” conditions. For example, if you specify that the envelope sender
begins with J and you specify that the subject begins with T , the query
returns a message only if both conditions are true for that message.
To view detailed information about a message, click the More Details link in the new web interface or Show Details link in the legacy web interface, for that message. For more information, see the Message Details.
Note |
-
Messages with 50 or more recipients will not appear in tracking
query results. This issue will be resolved in a future release.
-
[New Web Interface Only] You can scroll down to display the search results when you specify your query. More results are displayed in the view as you scroll down.
-
You can export the search results to a .csv file using the Export link above the search results section.
You can choose to display up to 1000 search results when you specify your query. To view up to 50,000 messages that match your criteria, click the Export All link above the search results section and open the resulting .csv file in another application.
-
If you clicked a link in a report page to view message details in Message Tracking, and the results are unexpected, this can occur if reporting and tracking were not both simultaneously and continuously enabled during the time period you are reviewing.
-
For information about printing or exporting message tracking search results, see Exporting Reporting and Tracking Data.
|
Related Topics
Message Details