Mailbox Auto Remediation

You can view the details of the mailbox remediation results using the Mailbox Auto Remediation report page. Use this report to view details such as:

• A list of recipients for whom the mailbox remediation was successful or unsuccessful
• Remedial actions taken on messages
• The filenames associated with a SHA-256 hash

The Recipients for whom remediation was unsuccessful field is updated in the following scenarios:

• The recipient is not a valid Office 365 user or the recipient does not belong to the Office 365 domain account configured on your appliance.
• The message containing the attachment is no longer available in the mailbox, for example, the end user deleted the message.
• There was a connectivity issue between your appliance and Office 365 services when the appliance was trying to perform the configured remedial action.

Click on a SHA-256 hash to view the related messages in Message Tracking.