Expected Messages Are Missing from Search Results

Problem

Search results did not include messages that should have met the criteria.

Solution

• Results for many searches, especially Message Event searches, depend on your appliance configuration. For example, if you search for a URL Category for which you have not filtered, no results will be found, even if a message contains a URL in that category. Verify that you have configured the Email Security appliance properly to achieve the behavior that you expected. For example, check your mail policies, content and message filters, and quarantine settings.
• See Checking Message Tracking Data Availability.