Notifying End Users About Quarantined Messages

Step 1

If you are on the legacy interface, navigate to Management Appliance > Centralized Services > Spam Quarantine > Edit Settings, and then scroll down to Spam Notifications. However if you are on the new web interface, navigate to Security Management appliance , click Service Status, hover over the icon, and click Edit Spam Notification Settings. You will be redirected to the legacy interface.

Step 2

Select Enable Spam Notification.

Step 3

Enter a From: address for the notifications.

Step 4

Specify the end-users whom you want to notify.

Step 5

(Optional) Customize the subject for the notification.

Step 6

(Optional) Customize the title for the notification.

Step 7

Select the default language for notifications.

Step 8

Configure the quarantine access for the end-users.

1. Check the Login without credentials check box to automatically log users into the spam quarantine when they access it by clicking a link in a notification. The end-users can release messages by clicking the Release links in the notification. If you uncheck this option, the end-users cannot release messages by clicking the Release links in the notification.

   This option is visible only if you choose one of the following end-user authentication methods: Mailbox (IMAP/POP), LDAP, or SAML 2.0. If you have chosen None as the authentication method, when the end-users click on the links in the spam notification, they are automatically logged into the spam quarantine.

2. Set an expiration period (in days) for the links in the notification. Enter a number between 0 and 365. These links will expire automatically after the specified period. Enter 0 if you do not want the links to expire.

   (For Mailbox (IMAP/POP), LDAP, and SAML 2.0) This option is configurable only if you check the Login without credentials check box.

   You can also set the expiration period using the spamdigestconfig command in the CLI.

Step 9

Customize the message body:

1. (Optional) Customize the default text and variables.

   To insert a variable, place the cursor where you would like the variable inserted and then click the name of the variable in the Message Variables listing on the right. Or type in the variable.

   The following message variables are expanded to the actual value for the specific end user:

   • New Message Count ( %new_message_count% )— The number of new messages since the user last logged in.

   • Total Message Count ( %total_message_count% )— The number of messages for the user in the spam quarantine.

   • Days Until Message Expires ( %days_until_expire% )

   • Quarantine URL ( %quarantine_url% )— URL to log in to the quarantine and view messages.

   • Username ( %username% )

   • New Message Table ( %new_quarantine_messages% )— A list of the user’s new quarantined messages, showing sender, message subject, date, and a link to release the message. The user clicks a message subject to view the message in the spam quarantine.

   • New Message Tablewithout Subject ( %new_quarantine_messages_no_subject% ) — Similar to New Message Table, but only a “View Message” link is shown in place of the subject for each message.

2. Choose whether to show or hide the links to view all the quarantined messages in a spam notification. Under Show link to see all quarantined messages in Notification Mails, choose Yes or No depending on your requirement.

   (For Mailbox (IMAP/POP), LDAP, and SAML 2.0). This option is visible only if you check the Login without credentials check box (under Quarantine Access).

   If you choose Yes, you can force the end-user to authenticate before accessing the spam quarantine. Check Challenge Access. This option is not available if you have chosen None as the end-user authentication method.

   You can also show or hide the links using the spamdigestconfig command in the CLI.

3. Click Preview Message to verify that the message is as you want it to be.

Step 10

Select a message format (HTML, Text, or HTML/Text).

Step 11

Specify the address to which bounced notifications will be sent.

Step 12

(Optional) Select Consolidate messages sent to the same LDAP user at different addresses.

Step 13

Set the notification schedule.

Step 14

Submit and commit your changes.