Troubleshooting Safelists and Blocklists

To troubleshoot issues with safelists and blocklists, you can view the log files or system alerts.

When an email is blocked due to safelist/blocklist settings, the action is logged in the ISQ_log files or the antispam log files. Emails that are safelisted are marked as safelisted with an X-SLBL-Result-Safelist header. Emails that are blocklisted are marked as blocklisted with an X-SLBL-Result-Blocklist header.

Alerts are sent out when the database is created or updated, or if there are errors in modifying the database or running the safelist/blocklist processes.

For more information about alerts, see Managing Alerts .

For more information about log files, see Logging .