Monitoring Status of Data Transfer From Managed Appliances

To perform centralized management functions, the Security Management appliance relies on the successful transfer of data from the managed appliances to the Security Management appliance. The Security Appliance Data Transfer Status section provides status information about each appliance that is managed by the Security Management appliance.

By default, the Security Appliance Data Transfer Status section displays up to ten appliances. If the Security Management appliance manages more than ten appliances, you can use the Items Displayed menu to select the number of appliances to display.

In the Security Appliance Data Transfer Status section of the System Status page, you can view connection status issues for specific appliances. For detailed information about the status of each service on an appliance, click the appliance name to view the Data Transfer Status page for the appliance.

The Data Transfer Status: Appliance_Name page shows when the last data transfer occurred for each monitoring service.

The data transfer status for Email Security appliances can be one of the following values:

• Not enabled:The monitoring service is not enabled on the Email Security appliance.

• Never connected: The monitoring service is enabled on the Email Security appliance, but no connection has been established between the Email Security appliance and the Security Management appliance.

• Waiting for data: The Email Security appliance has connected to the Security Management appliance, which is waiting to receive data.

• Connected and transferred data:A connection was established between the Email Security appliance and the Security Management appliance, and data were successfully transferred.

• File transfer failure: A connection was established between the Email Security appliance and the Security Management appliance, but the data transfer failed.

The data transfer status for Web Security appliances can be one of the following values:

• Not enabled: The centralized configuration manager is not enabled for the Web Security appliance.

• Never connected: The centralized configuration manager is enabled for the Web Security appliance, but no connection has been established between the Web Security appliance and the Security Management appliance.

• Waiting for data: The Web Security appliance has connected to the Security Management appliance, which is waiting to receive data.

• Connected and transferred data: A connection was established between the Web Security appliance and the Security Management appliance, and data were successfully transferred.

• Configuration push failure: The Security Management appliance attempted to push a configuration file to the Web Security appliance, but the transfer failed.

• Configuration push pending: The Security Management appliance is in the process of pushing a configuration file to the Web Security appliance.

• Configuration push success: The Security Management appliance successfully pushed a configuration file to the Web Security appliance.

Data transfer issues can reflect temporary network problems or appliance configuration issues. The statuses of “Never connected” and “Waiting for data” are normal, transient statuses when you first add a managed appliance to the Security Management appliance. If the status does not eventually change to “Connected and transferred data,” then the data transfer status might indicate a configuration issue.

If the “File transfer failure” status appears for an appliance, monitor the appliance to determine if the failure was caused by a network issue or by a problem with the appliance configuration. If no network issues prevent data transfer and the status does not change to “Connected and transferred data,” then you might need to change the appliance configuration to enable data transfer.